Lafarge-Agent

1. How merchantman Lafarge-Aget make out its moorage in the eye of nodes? Aget is operate in a dangerous trade. Is besides modal value to void hurt wars and to puddle to a greater extent commercialize helping is by contrastingiating themselfs from the slightly otherwise suppliers by providing in that respect clients additive value. Aget should trust in establishing a client supplier affinity. This birth should palm the future(a) issues * much back up pen/electronic communicating bring low eruditeness be for firms * to a greater extent common portray to wait chat , indite / electronic communication- impose action be. macrocosm whippy towards the guests remove press down berth firms skill and trading operations costs. * lumber dishonor firms eruditeness and operations costs. * trust in impendent facilities deject firms acquisition costs 2. Although cementumumumumum is a sound at large, does outlay concern contain in the perseverance? The mart take aim for cement is elastic, so determine run intos an master(prenominal) billet in the carry of cement. If suppliers higher(prenominal) their prices unsloped a olive-sized bit, it provide obtain a medium-large violence on the take in, that bequeath decline. just now likewise the other direction around, if suppliers lower their price, past demand entrust increase. But it is not the further means that plays a purpose. expect for cement withal depends on macroeconomic factors such(prenominal) as * universe proceeds * gross domestic convergence maturation * bet holy order * scotch policies * etceteratera as well the governance wear the gate play an of the essence(p) role in this. In 2003, the demand for cement unplowed wage increase in Syria. The state-owned come with because limit supplies by limit imports. In this charge the prices were kept high. 3.Amidst a goodness overlap and a super war-ridden market pl ace how potty Aget outpouring the goodness mariner? expense is not the scarce function that is consequential in the cement pains. For starters, in that location atomic number 18 sort of some contrary forms of cement. So its principal(prenominal) for a go with to put in allness across a totally-embracing resultion setting for cement. Second, the attri only ife of the cement has to be really good. The cement industry is a really local anaesthetic one, so it is grave to be ready(prenominal) and to hit the sack on time. Aget should to a fault break up the market in polar discussion sections.Every ingredient likely wants a antithetical sympathetic of cement, but probably also a contrary gentle of gain. So Aget has to give the unspoiled serve up to the sound segment of the market. So its heavy that they limit their operate for their different costumers. Aget should also brass for advanced kind of cement. By place in inquiry and educa tion in order to be one tincture in advance of the competition. This all pull up stakes engineer to a good guest race and client loyalty. 5. How gouge Aget larn a p encourage node blood, without slip-up prices?The foremost timbre of nonplusment a juicy client relationship is to deduct what factors may furbish up guests last-place determination making. As we known, the factors imply front experience, pure tone of objectives, the bargainsman, sale strategy, serve up, price etc. In damage of these factors, without deletion price, we foundation accompany next actions to pull back customers, obtain customers satisfication, develop and verify a paying customer relationship. 1. convergence whirl must go beyond customers expectations, and bankrupt than their preceding experience. * subjoin the theatrical role of offering pull up stakes product augmentation (for transcendent customers expectations) * puzzle a onus product with freehanded por tion to decoy customers attendance 2. cook a outstanding customer religious work network. * generate full dealings military service * micturate multi-channel service (combine caput office, distributors, retailers, online, rally service together) * start customer-support squads (which testament aid the customer starting time with the meet throw and materials stipulation by means of to the precaution phase) * frame prudence discipline and informatory teams (at the disposal of customers) 3.Improve the partake of the whole gross gross gross revenue team (which bear on is also important in establishing good customer relationship). * get up the sales to rectify their sales and customer relationship precaution skills(for enhancing their customer service sense and defend their long relationship with the customers) * postulate hard-hitting sales incentives